About the Maricopa HMIS Project

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The Maricopa HMIS has selected ServicePoint™, from Bowman Systems, as the HMIS software. Bowman Systems is a leading software development firm and ASP for the Human Services Industry. The company's flagship products, ServicePoint™ and CommunityPoint™, are pioneering web-based applications, helping identify and address social issues such as homelessness and poverty throughout the United States. In addition, Bowman provides a complete range of professional services and world class support for our clients. With an installed client base in over 23 states, Bowman Systems works with jurisdictions, coalitions, and agencies to enhance service delivery to clients while fostering collaboration amongst service providers. BS' client list includes state and municipal governments, continuums of care, information and referral agencies, food pantries, homeless shelters, areas on aging, child and youth programs, and more. ServicePoint™ is a revolutionary, web-based application empowering service providers, coalitions, and communities to manage real-time client and resource data. ServicePoint™provides robust client and referral tracking, case management, agency/program indexing, and reporting through a web interface. Combining the ease of the Internet and performance of an SQL database, ServicePoint™ is the easiest and most secure way to manage your information. ServicePoint™ provides the following features: Client intake & assessment Service transactions Case management Real-time data sharing Agency & program database Eligibility Shelter management capability Custom ad hoc reporting No software to download! The ServicePoint™ Advantage: Web-based system Powerful SQL database Commercial-grade, 128-bit encryption HIPAA compliant User-friendly Scalable Support for HUD, FEMA, DHS, and other annual reports Built for both the individual service provider and coalitions Who uses ServicePoint™: Homeless Coalitions State Governments County Governments Area Agencies on Aging HIV/ AIDS Providers Information and Referral Agencies Public Health Providers Mental Health Providers Food Pantries Child Services More... HMIS Functions ServicePoint™is a powerful, web-based information management system for service providers of an agency, coalition or region of any size which provides robust client tracking, case management, agency and program indexing, and reporting - all in a real-time, web-based environment. You have complete control over your data with ServicePoint's™ mutli-industry leading security and confidentiality model. For a single agency looking for a better way to track client data and large coalitions uniting a community alike, ServicePoint™ provides everything you need in one package. Record detailed client profiles, assessments, referrals, historical information, and outcome measurements. Generate reports for HUD and others. Whatever your situation, ServicePoint provides an easy to use information management system with features, security, and control. The Maricopa HMIS Project uses the following ServicePoint modules: ClientPoint: ClientPoint allows users to enter, edit, view, or print client information. Additionally, ClientPoint offers sophisticated features such as building and tracking family relationships, restricting client records, and conducting case management. ServicePoint: Record needs and services provided, make referrals, and view client history. ShelterPoint: View shelter availability, check clients in and out, and refer or make a reservation for clients to shelters. ResourcePoint: Add, edit, classify, locate agency and program data, and service data, including city, state, county, zip code, or keyword search options. Print agency location maps. Publish your resource database to a publicly accessible web site or printed directory. Eligibility: Allows users to match clients with social service organizations capable of meeting their needs. ActivityPoint: Developed to allow you to schedule and manage day-to-day events and activities; i.e. community educational sessions, group sessions, etc. News: Community-wide and Agency/Program-specific news items. ReportWriter: Generate custom, on-demand reports based on ServicePoint's industry leading security model, or use pre-designed reports such as HUD Annual Report. Advanced Reporting Tool (ART): View reports created by adhoc users such as the Project Team staff or other agencies with an adhoc license. Custom reports including the City of Phoenix monthly report and over 50 data quality reports have been created in ART. More funder reports will be added and available to agencies as they are created by the Project Team. Administration: Maintain users, customize defaults, build data sharing user groups, and generate custom intake forms. Client Record Confidentiality If you wish to use ServicePoint™ for your coalition or community, some agencies may need to restrict certain client records. ServicePoint™ provides an effective way to restrict access to records while sharing statistics amongst. To achieve this, users can, either by default or selection, choose to input a "restricted" record. This means that the complete record can be seen by only the user and/or agency who input the record. With this in mind, agencies can use this system as their primary client database, knowing that their records will be protected. System Security In addition to confidentiality, ServicePoint™ deploys the most powerful system security available. Using 128-bit encryption, user authentication, and user access levels, ServicePoint™ ensures that your data will be protected from intrusion. And because ServicePoint™ can be hosted on Bowman Systems' secured network, it provides a more cost-effective way to manage data than the infrastructure costs of a wide-area network. Additionally, Bowman Systems provides digital certificate solutions (PKI), connectivity solutions, LAN/WAN support to ensure ServicePoint™ runs in your preferred environment. In 2006, Maricopa HMIS Project implement Bowman Systems' PKI. Community Information & Referral Community Information & Referral (CIR) was founded in 1964 and incorporated as a private, nonprofit 501(c)(3) organization in 1979. CIR is a vital link between people who need help and the social service organizations ready to provide that help. Services provided by CIR include a free, confidential telephone Helpline which is available 24 hours a day; a computerized database of over 2800 agencies including government and private nonprofit organizations, self-help support groups, civic clubs, professional associations, and many more services. CIR publishes the Directories of Human Services & Self-Help Support Groups, and is a co-founder of >AzTeC (Arizona Telecommunication Community) Computing, a Free-Net providing free, text-based internet access. Also, as a founding member of the Alliance of Information & Referral Systems (AIRS), an international professional organization with over 900 members throughout the United States and Canada, CIR is taking the lead in providing information to those in need in as many ways as possible. CIR's information and referral services and many of its special programs (Flu/Pneumonia Immunizations, Income Tax Assistance, various holiday activity calendars) cover all of Arizona. In 2001, CIR volunteered to serve as the information link for the homeless providers located in the Maricopa County geographic area. Through the Maricopa Regional Continuum of Care, CIR submitted a successful application to the U.S. Department of Housing and Urban Development (HUD) to receive a grant to implement an “off-the-shelf” Homeless Management Information System (HMIS) software that will allow communication among and reporting from all of the homeless provider agencies in the Maricopa geographic area. CIR participated in a planning process with the Maricopa Association of Governments, the Continuum of Care on Homelessness, homeless providers, and state, county, and city governments to identify the community's requirements for this system and to procure a software vendor. CIR will have overall responsibility, along with the Project Team, for the HMIS Project. For more information about CIR, please visit www.cir.org or call 602-263-8845. Project Governance CIR has established two Project Governance organizations: a HMIS Advisory Board and a HMIS User Group. The purpose of the HMIS Advisory Board is: Provide input on overall project development, implementation, and evaluation Provide input and approval on high-level operational and policy issues Resolve issues raised by CIR, the User Group, and the Continnum Provide support for project funding Participate in evaluation Oversight reporting of data issues Communication link between HMIS and Continuum of Care planning and with funders Opportunity for interface with statewide Continuum issues Other identified issues by Board The composition of the board includes representatives from provider gencies, State of Arizona, Maricopa County, City of Phoenix, foundations, United Way, private sector, and CIR. The membership includes as of January, 2009: Roberto Armijo - Community Information & Referral, Inc. Mattie Lord - Department of Economic Security (DES) Linda Cannon - Cannon & Associates Robert A. Duvall - Community Information & Referral, Inc. Diana Jonovich - City of Phoenix Terri Jones - Arizona Department of Housing Amy Schwabenlender - Valley of the Sun United Way Jackie Taylor - Arizona Coalition to End Homelessness Leah Meyers - Arizona Coalition Against Domestic Violence Connie Phillips - Sojourner Center Brenda Robbins - Arizona Department of Health Services (DHS) Brande Mead - Maricopa Association of Governments (MAG) Provider Agencies Dorothy Corey - A & A Cottages, Inc. Candace Johnson - A New Leaf Ted Williams - Arizona Behavioral Health Corporation (ABC) David Bridge - Arizona Housing, Inc. (AHI) Paul Martodam - Catholic Charities Community Services Mark Holleran - Central Arizona Shelter Services (CASS) John Reid - Childhelp Dr. Frank Scarpati - Community Bridges Audrey Broner - Florence Crittenton Services of Arizona Martha Ostram - HomeBase Youth Services, Inc. Dr. Pamela Martin - Homeward Bound Nancy Marion - House of Refuge, Inc. Kevin Murphy - Labor's Community Service Agency (LCSA) Jessica Berg - Lodestar Day Resource Center, Inc. (DRC) Diana Yazzie-Devine - Native American Connections, Inc. Tom McKelvey - New Arizona Family, Inc. Steve Carter - Northwest Organization for Voluntary Alternatives (NOVA) David Jones - Phoenix Dream Center Jerry Sandvig - Phoenix Rescue Mission Keith Thompson - Phoenix Shanti Group Christina Dye - Recovery Innovations of Arizona, Inc. (RIAZ) Deborah Forbes-Lemley - The Salvation Army Phoenix Social Services Janice Parker - Save the Family Stephen Zabilski - Society of Saint Vincent de Paul Diocese of Phoenix Geoff Davis - Southwest Behavioral Health Dick Geasland - Tumbleweed Center for Youth Development (TWCYD) Darlene Newsom - United Methodist Outreach Ministries (UMOM) Donna Bleyle - US Vets, Inc. Patricia Henderson - Women in New Recovery As of 2009, the Advisory Board is scheduled to meet once every 3 months. The purpose of the HMIS User Group is to: Assist CIR and the Project Team with detail policy and procedure development, system usage, etc. Review and comment on provider use of the HMIS -- provide the "provider perspective" Resolve issues raised by CIR, the Advisory Board, and the Continuum of Care Participate in the evaluation of the program's success Resolve other identified issues by the User Group, Advisory Board, Continuum of Care, and CIR and the Project Team The HMIS User Group is composed of at least one representative from the following groups: provider agencies, state, city, county, and CIR. A list of the User Group membership is available on the secure portion of the Maricopa HMIS website. Project Team Members (Attends User Group meetings) Robert A. Duvall - Project Team Leader Sarah Graham - System Administrator Michelle Thomas - Quality Assurance Specialist Jacki McWhortor - User Training and Support Specialist Jay Shelton - Data Entry The HMIS User Group is scheduled to meet once every three months.

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Community Information & Referral is an Equal Opportunity Employer. Reasonable accommodations will be made upon request.